Info - Frequently Asked Questions

Please check out our sizing chart along with our terms & conditions.

Q. How quickly can I get a costume?
A. If the costume is available and you can pay straight away, you can have it the next working day.

Q. Im in Auckland, can I hire a costume?
A. Yes, we courier the costumes to anywhere in New Zealand, and sometimes beyond.

Q. What if it is the wrong size?
A. Unfortunately, if you are hiring the costume, there is nothing we can do, and you will still be charged - so check the measurements to be certain. If you are buying the outfit, we can exchange for a different size.

Q. How much is the bond?
A. The bond varies in accordance to the value of the costume, but is usually around $20.00 - $40.00.

Q. How long do we have the costume for?
A. The hire fee is for 2 nights but we send the costumes a few days earlier when possible.

Q. Can I come and try the costumes on?
A. Yes you are more than welcome to view/try on the costumes.

Q. Do you wholesale?
A. No we dont, but we do give a discount for bulk orders.

Q. Are all your costumes displayed on the website?
A. Yes. However sometimes we can order other costumes in especially, given enough time.

Q. How much is the courier?
A. The courier cost depends on the size of the costume, most items are around $8.00 nationwide and for larger/multiple items a max of $10.00 North Island and $15.00 South Island.

Q. Do I wash the costume?
A. No, we do this ourselves. A lot of the time washing the costume will damage it.

Q. Do you sell your items on trademe?
A. No we don't – most the costumes on trademe are cheaper imitations. To be sure you are getting what is in the picture, make sure it is a legitimate brand. Another way to tell it is a knock off is that it is a one size fits all, or comes with free underwear.

Q. Why do some costumes not have a purchase price?
A. As costumes get discontinued we are no longer able to order them in, if there is no purchase price then the costume is unavailable to buy.